Shipping Policy
Shipping Rates
We offer flat rate shipping on orders, $8.99. The minimum purchase amount for Free Shipping is based on the Sub-Total in your cart and does not include tax or any coupons applied. Free shipping does not apply to orders that require freight shipping.
We deliver via UPS, FedEx, DHL and common carriers. Please allow 24 hours for tracking information to be e-mailed to you, when information is available. Tracking may not be available on all orders. A signature is required for deliveries going to a business; residential deliveries will be up to the discretion of the delivery driver if a signature is required for delivery.
For large items and heavy items, we use our our partner network via Lowes, Home Depot, Ace Hardware or similar partner.
Order Cancellations
Orders cannot be canceled or changed once they are submitted. Due to our commitment to process orders quickly, once the checkout process is completed our distribution center is immediately notified to pick the order for shipment. If you are no longer in need of the item and would like to return it, please contact our returns department.
Estimated Delivery
Our estimated delivery dates are calculated based on a number of factors including product availability at our distribution centers, time of day, delivery location and whether an item must be shipped freight. If an order is for a high quantity of one or more items, for an item not available at the nearest distribution center, or shipping to a remote location, delivery may take longer than estimated. OfficeSupply.com can not guarantee any stated delivery date. Please note transit times do not include weekends and deliveries only occur on business days.
Bulk orders that are shipped directly from the manufacturer require a longer lead time and are not shipped same day. Please allow several days for tracking information to be emailed to you. If you are ordering raft or technology items please allow additional days for delivery.